The Passenger Choice Awards have released the results of their survey regarding which airlines offer the best flying experience, and some big names are missing from the top of the list. The awards separated the airlines into two groups: the North and South American airlines and those serving Europe. The big winners in North America were Delta, Alaska Airlines (which now also owns Virgin America) , Southwest and Jet Blue. In Europe, Russia’s Aeroflot, Virgin Atlantic and Norwegian Air dominated.
As The Daily Mail reported, “The regional winners were selected by the Airline Passenger Experience Association (APEX) based on passenger feedback and insights gathered through the travel-planning app, TripIt. Using a five point scale, nearly one million flights were rated by passengers across 428 airlines from around the world between 24 October 2016 and 31 July 2017.”
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