Shipping & Returns
Most in-stock orders are delivered as soon as possible, unless otherwise stated. Please allow additional time for orders placed during the holiday season and shipping outside the continental U.S.
We do not offer shipping outside of the United States and Canada at this time.
Returns & Refunds
We will not grant a refund or credit, or replace a product unless the product was misprinted, the product arrived damaged, or the product does not match the fulfillment information.
In order to request a refund, credit, or replacement, you must send a photograph, a brief explanation of the problem, and your order number to [email protected] within 30 days of delivery. To be eligible for a return, your item must be defective or unused and in the same condition that you received it. All returned items are subject to inspection prior to processing.
We only replace items if they are defective or damaged due to our error. If you need to exchange your item for the same item but a different size, send us an email with your order number at [email protected] for further instructions. You will be responsible for paying for your own shipping costs for returning your item.
NOTE: Please refer to the Shipping & Returns Policy below for full terms and information.
Shipping & Returns Policy
Effective August 22, 2023
This shipping and returns policy (“Policy”) is between you and The Daily Wire LLC and/or its affiliates (“Company”, “we” or “us”), and govern shipping, returns and exchanges with respect to products you purchase from us, including without limitation promotional items, news articles, books, podcasts, discussions and other printed and digital material and grooming and personal care products (collectively the “Products.”) By using the Daily Wire Shop (the “Service”) or purchasing any item thereon, by purchasing a subscription on DailyWire.com (the “Website”) or a subscription to any products you agree to this Policy. We reserve the right to refuse service or sell Products to anyone for any reason at any time.
PLEASE NOTE: THIS POLICY CONTAINS AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER, WHICH AFFECT HOW DISPUTES WITH US ARE RESOLVED. BY ACCEPTING THESE TERMS, YOU AGREE TO BE BOUND BY THE ARBITRATION PROVISION (SECTION 7). PLEASE READ IT CAREFULLY.
1. Products or Services
Certain Products or services may be available exclusively online through the Website. These Products or services may have limited quantities and are subject to return or exchange only according to this Policy. We have made every effort to accurately display the colors and images of our Products that appear in the Daily Wire Shop or the Website. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right to limit the quantities of any Products or services that we offer. All descriptions of Products are subject to change at any time without notice in our sole discretion. We reserve the right to discontinue any Product at any time.
We do not ship our Products outside of the United States and Canada.
Warehouse processing times are different for each Product in your order. Most in-stock orders are shipped as soon as possible (Monday through Friday, not including holidays) following order placement unless otherwise stated in the Product’s shipping description page, and in your order confirmation email for each item purchased. Because each purchased item requires a specific warehouse processing time, certain Products may delay the shipment of your entire order. Estimated shipping times displayed at checkout on the Website do not include processing time. Orders received after 2 pm EST will begin processing the next business day. Saturday and Sunday orders will begin processing on the following Monday, excluding United States federal holidays.
Once your order leaves our warehouse, standard domestic shipping varies for delivery on domestic orders to the contiguous United States, so please track your packages through the shipping site. Please allow additional time for orders placed during the holiday season or for orders shipped to Hawaii or Alaska. Lightweight packages (under 9lb) are shipped via FedEx SmartPost. Heavier packages (over 9lb) are shipped via FedEx Ground Service. Smartpost packages are typically transferred from FedEx to USPS for final mile delivery. Orders shipping to Hawaii, Alaska and to military base APO/FPO will take additional time. Please note, certain Products ship directly from the Product supplier regardless of any other items in the order. Items that ship directly from a supplier are noted in the shipping product descriptions, and in your confirmation email. Additional shipping rates may apply to these items.
Though we try our best to get orders out as quickly as possible, we cannot guarantee your order will arrive within a specific time frame.
3. Returns & Refunds
We will not grant a refund, credit your account, or replace a Product unless:
- The Product was misprinted in the case of a print or promotional product;
- The Product arrived damaged; or
- The Product does not match the fulfillment information (e.g. a printed image is incorrect or placed incorrectly, the Product is the wrong size, color, or type, etc.).
We have the sole discretion to grant a refund (including the refund method), credit your account, or replace a Product. In order to request a refund, credit, or replacement, you must send a photograph and a brief explanation of the problem to [email protected] within 30 days of delivery. Return or exchange requests made more than 30 days after delivery will not be honored. Gift cards and gift vouchers are non-refundable.
For clarification, we will not grant a refund, credit your account, or replace a Product solely because:
- It was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
- The shipping provider did not complete delivery/the delivery was late. (In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.)
To be eligible for a return, your item must be defective or unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. There are certain situations where refunds are not granted:
- Any item not in its original condition is damaged for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Proof of purchase cannot be verified.
- Item has been washed (applicable to promotional clothing items)
- Items have been worn, are dirty, or have the smell of cologne or perfume (applicable to promotional clothing items).
All returned items are subject to inspection prior to processing. Returns are not accepted unless the customer first obtains a return merchandise authorization from us. Please email [email protected] with your order number for further refund instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
The cost of shipping that was originally paid to ship your items will not be refunded. You are responsible for all freight charges, duties, and tariffs in returning a Product to the designated return location.
If you are approved for a refund, then your refund will be processed, and a credit will be applied to your credit card or original method of payment within 3 business days. It may take some time before your refund is officially posted. Unfortunately, we cannot control the amount of time it takes for your bank or credit card company to show that the refund is posted. There is often some processing time before a refund is posted. If you have not received an expected refund, we recommend the following:
- First, check your bank account.
- Next, contact your credit card company.
- Next, contact your bank.
- If you have done all of this and still have not received your refund yet, please contact us at [email protected].
We only replace items if they are defective or damaged due to our error. If you need to exchange an item of clothing for the same item but a different size, send us an email with your order number at [email protected]. Once we receive your email we will give you instructions intended to expedite the handling process. Please send your item to:
The Daily Wire
1831 12th Ave S., Ste 460
Nashville, TN 37203
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of initially shipping your item or items will be deducted from your refund. This is true even if the shipping of your product qualifies for free shipping. The costs of shipping will always be deducted from your refund, even if you were not originally charged for shipping.
If you are shipping an item over $75 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item, and by shipping an item you assume the risk of any loss or damage.
5. Changes to Policy
You can review the most current version of this Policy at any time on the Website. We reserve the right, at our sole discretion, to update, change or replace any part of this Policy by posting updates and changes to the Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website, the Service following the posting of any changes to this Policy constitutes acceptance of those changes.
7. Dispute Resolution
Any controversy, claim, or dispute arising out of or related to this Policy, or the relationship of the parties, including, but not limited to, alleged violations of state or federal statutory or common law rights or duties (a “Dispute”) shall be solely and exclusively resolved according to the procedures set forth in this section. If we are unable to resolve any Dispute through informal means, either party may initiate binding arbitration of such Dispute. The demand for arbitration shall be made within a reasonable time after the Dispute has arisen, but in no event shall it be made more than one year from when the aggrieved party knew or should have known of the controversy, claim or facts forming the basis of the Dispute. The arbitration shall be initiated and conducted according to the American Arbitration Association Consumer Arbitration Rules (the “Arbitration Rules”). The arbitration shall be conducted in Nashville, Tennessee before a single neutral arbitrator appointed in accordance with the Arbitration Rules. To the fullest extent permitted by law, the arbitrator shall not have the power to award indirect, punitive, special or consequential damages against any party. Arbitration costs and fees shall be determined in accordance with the Arbitration Rules and applicable law. Each party shall be responsible for paying its own attorneys’ fees, costs and expenses, regardless of which party prevails, but a party may recover any or all of its attorneys’ fees, costs and expenses from another party if the arbitrator, applying applicable law, so determines. No Dispute may be arbitrated on a class or representative basis and the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated. Judgment on the award rendered by the arbitrator, if any, may be entered for enforcement purposes in any court having jurisdiction thereof. BY AGREEING TO THESE TERMS, EACH PARTY IRREVOCABLY WAIVES ITS RIGHT TO PRESENT A DISPUTE IN COURT, RIGHT TO A JURY TRIAL, AND ANY RIGHT IT MAY HAVE TO JOIN CLAIMS OR DISPUTES WITH THOSE OF OTHERS IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. This Section 7 shall be governed solely by the Federal Arbitration Act, 9 U.S.C. §1, et seq., and not by the law of any state, and is enforceable pursuant to its terms on a self-executing basis. You and the Company agree that we intend that this Section satisfies the “writing” requirement of the Federal Arbitration Act. This Section can only be amended by mutual agreement. Either party may seek enforcement of this Section in any court of competent jurisdiction. The arbitrator shall determine any and all challenges to the arbitrability of a claim.
8. Governing Law.
The Terms and any Disputes, and any other claim brought by you against us or by us against you pursuant to Section 7, or otherwise related to this Policy or our products or services, will be governed by, construed, and resolved in accordance with, the laws of the State of Tennessee, without regard to conflicts of laws principles.
YOUR USE OF ANY PRODUCTS OBTAINED THROUGH THE WEBSITE ORTHE SERVICES IS AT YOUR OWN RISK. THE PRODUCTS OBTAINED THROUGH THE WEBSITE OR THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS, WITH RESPECT TO THE PRODUCTS OBTAINED THROUGH THE SHAVE SUBSCRIPTION, ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
10. Update History.
- November 2021 Shipping & Returns Policy created.
- March 2022 Shipping & Returns Policy updated.
- April 2022 Exchange address updated.
- August 2023 General Updates.