Starbucks’ open bathroom policy, adopted in the wake of a racially tinged incident back in May of 2018, may be having an impact on the coffee chains bottom line, according to a study reported by Forbes magazine.
Last year, Starbucks updated its employee handbook, instructing baristas that they were no longer allowed to turn away individuals who needed to use the bathroom but either would not or did not plan to make a purchase. “Any person who enters our spaces,” an email sent to employees read, “including patios, cafes and restrooms, regardless of whether they make a purchase, is considered a customer.”
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