Prominent companies and investors have allocated considerable funds toward developing AI solutions meant for consumer products and business solutions in recent months. Slack, which is owned by software and cloud computing behemoth Salesforce, unveiled a series of generative AI tools and applications built into the platform, an initiative the firm calls Slack GPT.
Users will be able to leverage ChatGPT, the popular mass-market AI system unveiled by OpenAI, as well as Claude, an AI assistant launched by Anthropic, in the platform to complete tasks relevant to their jobs. “Generative AI has enormous potential to redefine how work is done,” Slack CEO Lidiane Jones said in a statement. “The real power of Slack GPT is it enables AI to act on valuable data from a company’s most trusted resource: its own internal knowledge.”
Slack GPT is able to summarize messages “in one click” for employees who desire a summary of a meeting or spend extended periods of time away from the office. A new canvas application meanwhile allows employees to draft messages before they are sent, receiving instant recommendations from the AI system about improvements for tone, content, and brevity.
The platform will also let workers build custom processes based on generative AI without writing computer code: sales employees, for instance, could construct an application which instantly combines sales leads with customer data to draft a personalized prospecting email.
Generative AI has already been proven to significantly bolster the productivity of knowledge workers. One analysis of customer support employees showed that an AI system helped employees respond to 14% more chats than their colleagues who did not have access to the system. Amazon, which released several mass-market AI solutions last month, likewise found that coders who used AI computer programming tool CodeWhisperer finished tasks 57% faster than those who did not use the system and were 27% more likely to achieve success.
The present rush for companies to implement AI solutions into their products accelerated when ChatGPT, which is able to write computer code and emails in a matter of seconds based on the custom needs of users, rapidly gained popularity across the world, particularly among knowledge workers. Slack announced the implementation of AI systems on the same day that CKE Restaurants, which owns fast food chains Carl’s Jr. and Hardee’s, revealed that an AI drive-thru voice ordering platform would be introduced at select locations in the United States.
Microsoft invested billions of dollars into ChatGPT creator OpenAI and announced earlier this year that the system would be incorporated into search engine Bing. Google revealed one day later that Bard, an experimental conversational AI service, would soon be added to the company’s search engine.
Even as many knowledge workers stand to gain from ChatGPT and similar tools through increased productivity, white-collar industries are the most likely to see widespread technological unemployment as a result of generative AI developments. One recent forecast from Goldman Sachs estimated that AI could eliminate 7% of positions in the United States, largely in sectors that rely on office work such as administrative support and legal, while positions in sectors such as construction and logistics are forecasted to remain broadly intact.