Have airline companies become so fattened within their ivory tower of monopoly rule that CEOs can no longer grasp the meaning of customer service? The latest reaction from Delta’s top brass Ed Bastian regarding the viral story about a rude American Eagle passenger slugging the reclined seat in front of him indicates that may be so.
Earlier this week, a 45-second video clip went viral on social media, showing a man passive-aggressively punching a woman’s reclined seat ahead of him while aboard an American Eagle flight, picking up millions of views and thousands of retweets.
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