The polls are not wrong. I know many people think polls are wrong, because the polls say things people do not believe. Sure, there are bad pollsters, but polling averages do a pretty good job. Take 2016, the example that comes to mind for a lot of people who say polls are wrong.
Hillary Clinton did, in fact, win the popular vote. The final polling average had her winning by 3%. She won by 2%. The polls were right. The problem is that we elect the President with an Electoral College, not a popular vote. The individual polls of Wisconsin, Michigan and Pennsylvania were far more instructive. But individual state polling is hard to do, and it’s more expensive.

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