On Monday, after Veterans Affairs Secretary Robert McDonald decided to liken the dismal wait times for veterans to the wait times at Disneyland, Disney fired back.
McDonald said during a Christian Science Monitor breakfast with reporters, "When you got to Disney, do they measure the number of hours you wait in line? Or what's important? What's important is, what's your satisfaction with the experience? And what I would like to move to, eventually, is that kind of measure."
A Disney Theme Parks spokesperson blasted:
We take wait times very seriously. We continually push the boundaries to give our guests the best experience possible. A large team of highly trained industrial engineers are tasked with improving our guest’s experiences, from transportation, to guest flow, to ride comfort and certainly wait times.
One of the things we take great pride in is if you have a wait time at our parks, your wait is enjoyable. We call this the Disney Difference. We recently remodeled the Dumbo ride, doubling its size and adding a Big Top area for families waiting for the ride. This area is a huge, interactive, air conditioned area for children to play in and where adults can relax with a buzzer they receive that notifies them when their spot is ready on the ride.
Disney has posted a guide on the internet for customers with disabilities who have difficulty standing in wait lines. The guide, speaking of the company’s Disability Access Service, reads in part:
DAS is intended for Guests whose disability prevents them from waiting in a conventional queue environment. This service allows Guests to schedule a return time that is comparable to the current queue wait for the given attraction. Once a return time is issued, Guests are free to enjoy other theme park offerings such as meeting a Character, grabbing a bite to eat, enjoying entertainment or even visiting another attraction until their listed return time. Return times are valid until redeemed prior to park closing.
Speaker of the House Paul Ryan also targeted McDonald, tweeting: